Privacy Policy | Pacific Pro Appliance Repair

Pacific Pro Appliance Repair ("Pacific Pro," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

We collect information you provide when you contact us, book a repair, or use our website:

Contact information — name, phone number, email address and service address
Service details — appliance brand, model, the problem you're experiencing and any notes you share with us
Payment information — processed by a third-party payment processor; we do not store full card numbers
Website data — IP address, browser type, pages viewed and similar analytics data collected through cookies and standard server logs

How We Use Your Information

To schedule and complete appliance repair services
To contact you about your appointment, quote or completed work
To process payments and issue invoices
To respond to questions or warranty claims
To improve our services and website
To comply with legal obligations

Sharing and Disclosure

We do not sell, rent or trade your personal information. We may share information only in these limited cases:

With trusted service providers (payment processor, email and SMS platforms, scheduling tools) who help us run our business, under confidentiality agreements
With parts suppliers when needed to order a specific replacement part for your appliance
When required by law, court order or to protect our legal rights
In connection with a sale or restructuring of our business, with appropriate confidentiality protections

Data Security

We use reasonable physical, technical and administrative safeguards to protect your personal information. No method of storage or transmission over the internet is 100% secure, but we take steps to limit risk and respond promptly if a security incident occurs.

Your Rights

Under PIPEDA and BC PIPA, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw your consent for ongoing communication (this may limit our ability to provide certain services)
Ask questions about how your information is handled

To exercise any of these rights, contact us using the details at the bottom of this page.

Cookies and Analytics

Our website uses cookies to remember preferences, keep the site secure and understand how visitors use the site. You can block or delete cookies through your browser settings; some features of the site may not work properly without them.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when the most recent changes were made. Continued use of our services after an update means you accept the revised policy.

Contact Us

For privacy questions or requests:

Phone: (333) 333-3333